311 DESK OPERATES MONDAY – FRIDAY | 8:00 a.m. – 5:00 p.m.

Is there a stray animal running loose in your neighborhood? Want to know when the parade starts? Do you need an answer about a City of Carlsbad service? 311 is here to help.The City of Carlsbad’s 311 service is a non-emergency single point phone number dedicated to providing access to city services and other information with exceptional customer service.


The 311 service will assist citizens and visitors of Carlsbad with requests for information or services. The service also provides an efficient notification process for the City service departments, allowing for workload oversight, service management tracking and insight into the needs of residents.

311 SERVICES AVAILABLE

Request for Information

  • New Resident Packet
  • Utility Billing Questions

Repairs | Requests for Service

  • Dumpster Maintenance
  • Add Calendar Item
  • Sidewalk Maintenance
  • Street Light Out

Nuisance | Code Violations

  • Building Code Violations
  • Code Violation Report
  • Junk Cars
  • Report of Graffiti
  • Other
  • General Suggestions
  • Animal Control

Find answers to Frequently Asked Questions (FAQ’s)

The City of Carlsbad has teamed up with ‘Keep Carlsbad Beautiful’ in an ongoing effort to clean-up and maintain the luster of our town. Graffiti cover-up is a free service offered by the City of Carlsbad. To report graffiti or for full details on this service, dial 311 today.


Note: Property owner consent is required for all claims.

Property Owner Permission - Graffiti Removal


311 IS NOW MORE THAN JUST A NUMBER, WE NOW PROVIDE SERVICES VIA OUR WEBSITE!

Follow these simple steps to get started:

  1. Click on the following link: Citizen Requests
  2. Click on the type of request you are submitting.
  3. Enter the necessary information.
  4. Submit your request.

DIAL 311| (575) 887.1201

*Sprint Customers may now dial 311! Other cell phone providers must currently dial (575) 887-1200 for services. We are working diligently with cell phone providers to correct this technical difficulty. Sorry for any inconvenience in the meantime.

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