Many of you may have seen a letter in the mail explaining that the City of Carlsbad is moving into a new, more user-friendly online billing system for utilities. This system will go live on August 1 and will be much more customer friendly that the old online system. You’ll have more and better access to information and more real-time account information. You’ll be able to set up recurring payments and handle online payments.
The downside is that those of you who were previously enrolled in our auto pay system will have to re-enroll. The current online and phone payment system ended on July 15. You – and anyone else interested – will be able to register for the new automated system once you receive your August utility bill. Registering for this Citizen Self Service plan is not mandatory. If you do not register, you will continue to receive a bill.
While this transition will be a positive in the long run, we apologize for the confusion caused for those attempting to pay July’s bill. It happens to be taking place during a time where the phone lines to city hall are also down, and we know some of our residents have been very frustrated trying to reach us.
One option, if you are having any difficulties, is to email us at cashier@cityofcarlsbadnm.com, and we will contact you to resolve the issue. There is also a drop box in the City Hall parking lot if you are unable to make it here during business hours. Finally, you can always call our 3-1-1 line at 887-1200 for any questions at all.
Thank you to local band Art Vandeley for performing at our Summer Concert Series Saturday night. The weather wasn’t being very cooperative, but the band resumed playing after a brief delay and did a great job. Please join us next Saturday from 7-9 p.m. to enjoy the music of country sensation Ethan Cole. We’ve heard some great things about Ethan and are very excited about this performance.
The City of Carlsbad is proud to be a part of the United Way of Eddy County’s annual “Stuff the Bus” program, which collects school supplies for local kids in need. The program will be lasting through August. 2, and City Hall is one of the drop-off sites. You can also drop off supplies at Albertsons, the Boys & Girls Club, all CNB Bank locations, Financial Security Credit Union, First American Bank, JP Stone Community Bank, La Tienda, Pioneer Bank, U1st Federal Credit Union, the United Way office and All Western Commerce Locations. You can also visit the United Way of Eddy County’s wishlist on Amazon.com.
Sincerely,
Carlsbad Mayor Dale Janway